Sass Terms and Conditions


The terms and conditions apply to the use of all the Sass websites. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions). Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites. If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.

GENERAL INFORMATION

The following terms and conditions will apply between you and Sass, when you purchase an item from Sass the terms do not affect your statutory rights. Your contract for purchases made through Sass is with Sass and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

- You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
- You warrant that all details you provide to Sass for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
- You agree that e-mail can be used as a long-distance means of communication.
- If there are any changes to the details supplied by you it is your responsibility to inform Sass as soon as possible.
- It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
Sass reserves the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
  • - you fail to make payment to us when due
    - you breach any of our terms and conditions
    - when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
    - we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on Sass

INDEMNITY

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers,
harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use
of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.


ORDERING:

When placing an order, you warrant that any and all information given is accurate and complete.
- All orders are subject to acceptance and product availability.
- Availability information for products is listed on each individual product description. If Sass has insufficient stock
to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock
and ready to be dispatched.

- All prices listed on Sass are correct at the time of entering the information; however, we reserve the right to
change prices of any product at any time. All prices include sales tax.

- No contract for the sale of any product will exist between you and Sass until we accept your order by dispatching
the product to you. When this happens we will confirm the acceptance by sending you an email.

- This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including GST and P&P) and usual delivery times.
- You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
- If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.

DELIVERY
 
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
- If your delivery address is outside of the AUSTRALIA, you may be subject to regulatory compliance, import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance or quarantine. Please note customs and quarantine policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

PAYMENT

Sass only accepts payment through PayPal. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If PayPal refuses to authorize payment to us, we will not be liable for any delay or non-delivery.If you haven’t submitted an order, you may clear the items in your shopping bag at any time prior by clicking the ‘Remove’ button next to the product ordered in your shopping bag.

CANCELLING AN ORDER

If you have submitted your order and received your confirmation email from Sass, you can still cancel your order
within 2 hours of the order being placed. Please email your cancellation marked ‘URGENT CANCELLATION’ to the Customer Service team. Please ensure you list your name, address, product ordered and order code on the email.

 
If you wish to cancel your order after 24 hours of the order being placed, you will need to wait until you receive the product and then follow our Returns procedure. Once we’ve received notification from you that you wish to cancel
an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account
within 30 days of your order, provided the goods you return are in the same condition that they were when delivered
to you. You will be liable to any charges incurred when returning the goods to Sass, unless the return is as a result
of an error on our side.

CONTRACT CANCELLATION

You are entitled to cancel this contract if you so wish, provided that you exercise your right within seven working days after the day on which you receive the products. If you wish to cancel your order, please follow the procedure set out
in our Returns procedure

RETURNS PROCEDURE
 
You may return most items sold by Sass within 14 days from the date of dispatch for a full refund. For more information, please refer to our Returns Policy or contact our customer service team here  Return postage costs will be at your expense, unless the item(s) received are faulty or not as ordered. In this instance, postage costs will be covered by us. Please contact our customer service team to organise pre paid postage.
 

EXCHANGE PROCEDURE

Sass will be happy to exchange your item for the same item . Products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error your will have up to 14 days from the date of despatch to claim an exchange or refund.  

PRIVACY

Sass will not pass on your personal or credit card details to any third party. We will never ask for personal details via email. If you receive an unsolicited email asking you for your Sass log in details, please contact our Customer Service team immediately.

OVERVIEW

The Charles Parsons Group is committed to providing you with the highest levels of customer service which includes protecting the privacy of all Stakeholders within the relevant local statutory requirements. The Charles Parsons Group incorporates related companies including: Charles Parsons (Holdings) Pty Ltd; Charles Parsons & Co Pty Ltd; S&R Fashions Pty Ltd; KS Textiles Pty Ltd; Rapee Pty Ltd; Charles Parsons (NZ) Limited; and Charles Parsons Pacific Limited.


WHAT IS THE POLICY?

1. Important Information

The Charles Parsons Group complies with the:

 Information Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its non-commercial activities;

  • National Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its commercial activities;
  • Australian Direct Marketing Association Code of Practice in relation to how we market to our customers;
  • Spam Act 2003 (Cth) in relation to electronic marketing; and
  • Do Not Call Register Act 2006 (Cth) in the event that any telemarketing is undertaken.

All use of the Company’s Internet access services shall be intended to facilitate the exchange of information and otherwise be consistent with the broad objectives of the company. The smooth operation of the network relies on the proper conduct of those who use it. In general this requires efficient, legal and ethical utilisation of the network as well as adherence to the Company’s codes of conduct.

2. How to contact us:

Charles Parsons is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy. To contact us with a compliment or complaint or a privacy question, you can:

  • Write to us at:

Charles Parsons Group

Privacy Office c/- Company Secretary

PO Box 4444, Strawberry Hills, NSW, 2012, Australia

3. Personal Information:

Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined.

4. Uses and Sharing

We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose. Generally, we will not use your personal information to market to you unless we have either your implied or express consent but in situations where it is impractical to obtain your prior consent, we will ensure you have an ability to opt out of future such communications.

We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis to enable our contractors to perform specific functions.

When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors to Charles Parsons we require those companies to protect your personal information as diligently as we do.

5. Security of Information

We take all reasonable steps to maintain the security and integrity of your personal information.

6. Your Rights and Choices

You may interact with us anonymously where this is lawful and practicable. You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law. You may instruct us to remove any previous consent you provided to receive marketing communications from us.

 7. About this Privacy Policy

We respect your personal information and your right to privacy.

At Charles Parsons, protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.

At Charles Parsons, we know that when you give us your personal information, it imposes a serious responsibility upon us. We are committed to protecting your personal information and maintaining your trust.

This Privacy Policy describes the information that may be collected by Charles Parsons, the choices you can make about your personal information and how we protect your personal information.

8. Collection covered by this Policy

This Privacy Policy applies to situations in which Charles Parsons collects your personal information, including but not limited to collection via websites operated by or on behalf of Charles Parsons.

Websites may contain links to non- Charles Parsons websites. Charles Parsons is not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.

9. How we collect Personal Information

We collect personal information in a number of ways, including:

  • directly from you, for example, when you provide information by phone, in application forms or other agreements, or when you submit your personal details through our websites (e.g. during registration);
  • from third parties such as our related companies, credit reporting agencies or your representatives;
  • from publicly available sources of information;
  • from the organisations identified under 'When we disclose your personal information';
  • from our own records of what Charles Parsons Product you buy;
  • when legally required to do so.

10. How we use your Personal Information

Your personal information may be used to:

 Verify your identity;

  • Assist you to subscribe to our product and services;
  • Provide the services you require;
  • Administer and manage those services, including charging, billing and collecting debts;
  • Inform you of ways the services provided to you could be improved;
  • Conduct appropriate checks for credit-worthiness and for fraud;
  • Research and develop our services;
  • Gain an understanding of your information and communication needs in order for us to provide you with a better service; and
  • Maintain and develop our business systems and infrastructure.

Also, your personal information is collected so that we, our related bodies and our dealers can promote and market services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us, our related bodies or our dealers to contact you to promote and market products, services and special offers to you, please contact us.

11. When we disclose your Personal Information

In order to deliver the product and services you require, we may disclose your personal information to organisations outside of Charles Parsons. Your personal information is disclosed to these organisations only in relation to us providing our product and services to you.

12. In addition, we may disclose your Personal Information to:

In addition, we may disclose your personal information to:

  • your authorised representatives or your legal advisers (e.g. when requested by you to do so);
  • credit-reporting and fraud-checking agencies;
  • credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
  • our dealers;
  • our related companies;
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organisations, as required or authorised by law; and
  • organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation).

13. Help us to ensure we hold accurate information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

  • let us know if there are any errors in your personal information; and
  • keep us up-to-date with changes to your personal information such as your name or address. If you are a subscriber to one of our online products or services, you may change your personal details by using the relevant facility on our websites.

14. You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.



LIABILITY

We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
- If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible.
In the event that you order an item and the price published on Sass is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

- In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective,
or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation e-mail within 10
working days of delivery of the goods plus return the goods to us, if we request you to. This does not affect your statutory rights.
- We have taken every measure to provide accurate product images for each product for sale on the site. However,
due to a number of mitigating factors such as Internet browsers, monitor colour contrasts etc; we cannot be held responsible or liable for any colour discrepancies between the image and the actual product.

 
- The products sold on Sass are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased
from Sass.

- We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as
securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in
our secure computer servers.

- We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions
and any other similar events.
- We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free,
that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you
for any loss of content or material uploaded or transmitted through the Website.

- To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

- We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
1. Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
2. Any loss of goodwill or reputation; or

3. Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions
Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.

COPYRIGHT

All rights, including copyright, in the content of the Gainsborough web pages are owned or controlled by Sass.
In accessing Sass web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show
or play in public, adapt or change in any way the content of the Sass web pages for any other purpose whatsoever without the prior written permission of Sass.

THIRD PARTY INFORMATION

We cannot be held responsible for material displayed on third party websites or any other written material.
The only prices that apply for Sass products are those stated on the Sass material. We cannot vouch for the reliability
of prices stated on shopping directories or through any other third party.


WAIVER

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

SURVIVAL

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one
or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


ENTIRE AGREEMENT

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Sass and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

LAW

The Conditions shall be governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts of Australia.