Sass Customer Service




Products are only able to be purchased in Australian dollars (AUD) and are inclusive of GST.


Shipping is $9.99 for deliveries
 Australia Wide. To place international orders please email us at

We promise to dispatch your order within 3 working days of receiving it.

Standard Delivery 1-3 days for Capital Cities (including Adelaide, Brisbane, Canberra, Melbourne, Sydney & Tasmania; and 2-6 days for all other Australian Capital Cities and Country locations.

Express Deliveries can be arranged – please contact us at
Please note that weekends and Public Holidays are not classified as working days.


We want you to love our products, so if something isn’t quite right, you have up to 30 days to exchange it.
A ‘change of mind’ return is fine as long as you include a copy of the receipt, the goods are unused and unwashed, and in the original packaging (including the cardboard folded between the products) we will be happy to exchange or refund it for you.

Returning a SALE Item is just a little different – we will give you up to 7 days to return the goods back. Unfortunately under the health act pillows, underlays, quilts, bed toppers and pillow protectors are non-refundable unless faulty. If you need assistance in determining whether the product is faulty please
call or email us on: +61 3 9387 3344 -

If you have received a faulty or incorrect item – Sass will pay all the packaging and postage costs for a replacement; however for a “change of mind” return, these must be shipped and handled at the customer’s own cost. To return your purchase, please use the return form that has been included with your delivery. Before returning your purchase please call us on +61 3 9387 3344 to let us know about the return and we will issue you with an authorisation number. You need to mention this authorisation number on the return form before sending it back to our postal address. We will issue a refund or credit as soon as your return has been received and processed.

The refund will be credited in the same form as the original payment. The refunded amount should appear
on your financial statement within approximately 2 weeks once we have received the returned goods.
Online purchases must be returned to the online store address.

If you would like to speak to a member of our online team regarding a return or cancellation, please contact us at and they will get back to you as soon as possible.